Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean but please follow social distancing guidelines. Whatever you’re most comfortable with is fine.

In any case, please don’t forget about your appointments. We’ll remind you with an email or text message before our arrivals, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.

Yes, is insured. We understand that the trust you gave us to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours

We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. We will ask about pets during the online booking process.

We use and provide environmentally friendly supplies (besides our EPA-registered disinfectants) and nearly all equipment required for cleaning your apartment: vacuum; Conventional mop and bucket; Toilet brush; Step stool…

Wet/dry mop that will be used on non-carpeted areas and vacuum to properly clean any carpeted areas.

We do not provide specialty products, including, but not limited to Heavy-duty bathroom cleaner; Wood cleaner; Bleach; or Stainless steel cleaner.

We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

We provide a customized post-construction clean for these types of situations. Request a quote here.

Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your Max Cleaning experience and provide feedback by submitting it 

Cleaners will bring a travel wet/dry mop that will be used on non-carpeted areas and vacuum to properly clean any carpeted areas.

Absolutely. takes pride in on our quality control. Our manager typically joins the cleaners on their first clean, and follows up periodically, by email and in person, to make sure we consistently do a great job. Additionally, we value client feedback and encourage our clients to communicate with us when their needs change.

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Having a clean and healthy workspace is a major cornerstone when it comes to running a successful business. By keeping the work environment well-maintained, you’re allowing your employees to be productive, efficient, and more importantly, happy while also leaving a good first impression on business partners and potential customers.

We clean during both. Our cleaning staff is able to clean day and night, depending on your preference.

Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff is insured and bonded, and Max Cleaning will coordinate all necessary documentation with your building manager.

Yes, all of our cleaners come outfitted with a full kit of cleaning supplies & equipment to bring on site. If you select ongoing service, we also provide heavy equipment such as vacuums, mops, dry mops, and squeegees.

We get it right or we make it right.

If you’re not satisfied with your clean, you can request a free reclean.

Customers can request a reclean either by sending an email or calling as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact.

Please let us know where we fell short. Our customer service team will respond promptly.

There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of the benefit and guarantee a great experience every time. With that said, we reserve the right to require additional time and budget for future cleans and/or void the guarantee for future cleans (if requested excessively).

Appointments completed within the past 48 hours are eligible for the Great Clean Guarantee.

• Appointments completed more than 48 hours ago
• Items not included on our checklists
• Free cleans
• Recleans
• Homes not in standard condition (biohazards, hoarding, etc.)
• Extra services not booked for original appointment
• Post-construction/post-renovation cleans
• Move-out cleans

Yes, you do! We guarantee to deliver the best results possible using our safe and effective processes, or your money back!

We accept all major credit cards MasterCard, Visa… You will not be billed until after the job is complete.

No. You are not charged until the day after service is completed

Tipping is optional and not expected. You are free to tip, and our cleaning staff are free to accept, but not request tips, at any time.

Tips are optional but are certainly appreciated by our cleaners. Giving cash directly to your cleaners is still an option.

You can tip your cleaner before or after a clean has been completed. Tips are neither expected nor required.